For the sixth year running, Maskells has won the British Property Award for their Letting Agency services in London SW3, at the same time the Sales division won their third British Property Award for excellence. Assessed for their outstanding performance throughout the extensive judging period which focused on customer service levels, Maskells Estate Agents, Sales and Lettings, has now been shortlisted for a number of national awards which will be announced later in the year.
The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service they provide against the service provided by their local, regional and national competition. Agents like Maskells who go that extra mile and provide outstanding levels of customer service are rewarded, which acts as a beacon to highlight these attributes to their local marketplace.
The British Property Awards are one of the most inclusive estate agency awards providers as they do not charge to enter. This has enabled the awards to be structured in a manner that ensures maximum participation, on average judging over 90% of agents that meet their minimum criteria on a local level. The awards team mystery shop every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria is both comprehensive and detailed, exploring different mediums, scenarios and time periods to ensure that agents have been rigorously and fairly judged.
Robert McLean from The British Property Awards comments “Our awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards. Our awards have also been designed to remove any opportunity for bias or manipulation. If an agent has won one an award, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents like Maskells should be proud that their customer service levels provide a benchmark for their local, regional and national competition”.
Visit our Trophy Cabinet to see the awards and recognition we’ve received from industry experts.